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Terms & Conditions

We prepare all of our food by hand, in our kitchens. Please be aware that all food may contain traces of allergens.

We do our best to ensure that our menu is prepared for you exactly as ordered, We will do our best to let you know with a phone call or a note in your order if we can't prepare something in your order.

East London Deliveries
We bake our bread fresh on delivery days as our promise to our customers is "from the oven to you". Please on delivery day, allow plenty of time for your order as we are at the mercy of traffic which can be unpredictable. We aim to deliver all our orders early mornings and max by 2pm.

Outside East London and Rest of England
Please be aware that if you live outside of East London We will be posting your bread on Friday as this is our bake day, you should receive your bread according to your preferred delivery Royal Mail method. We always recommend choosing next day delivery so you get your bread as fresh as you can.

Please keep in mind that for orders outside East London, we don't manage the shipping process after dispatch. Delivery times depend on your local postal service; some deliver on Saturdays and Sundays, while others may deliver on Mondays.

If you wish to add special instructions for our bakery or couriers, you can do so by emailing us at hello@organicsourdoughbakery.com or calling us on 07951864063 48 hrs prior to your delivery day.

Please read our terms and conditions carefully before ordering any products from our site. By accessing our site and placing an order you have agreed to be bound by these terms and conditions and our terms of use policy.

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Cancellation Policy

We understand that you may need to cancel your order and we are happy to do so with no charge 48hrs our baking day as process takes 3 days.

We use fresh ingredients that will be ordered specifically to prepare your food. For this reason, and to prevent waste, we are not able to refund orders cancelled after this time.

WE NO LONGER SLICING BREAD FOR ANYONE EXCEPT FOR WHOLESALE BUSINESSES

To cancel your order:

Log in to your customer account
Go to ‘My Orders’
Select ‘cancel order’
and confirm ‘Yes, Cancel Order’

Or alternatively email us on hello@organicsourdoughbakery.com

© Organic Sourdough Bakery. EST 2023